Terms and Conditions

It is your responsibility to familiarize yourself with this Agreement prior to allowing our technician to begin work. Allowing our technician to commence service constitutes acceptance of this Agreement in its entirety.

I. ESTIMATES

Estimates remain valid for 7 days. Any payment by the customer (whether deposit, parts and/or labor, etc.) constitutes acceptance of the estimate and agreement to all the provisions of these Terms and Conditions.

II. APPOINTMENTS

All appointments are set, based on earliest availability, between 8am-5pm. We will assign 3 hours window for scheduled service and request your confirmation by email and phone call. During the scheduled service date, the assigned 3 hour window appointment is subject to change without notice but our customer support will always try to monitor or update our client & customer, however we cannot gaurantee this during the scheduled service date ( You can track monitor the progress of your technician by going into this page Tech-status . The appointment can be reschedule anytime but Advance Appliance Ltd. Technicians are not responsible for such delays or late ( each job or work varies due to complexity of each appliance being serviced ). If you fail to confirm the appointment, we cannot guarantee the service. Part installation appointments will not be scheduled until part(s) have arrived. Job stautus can be monitor by going into this link Job Status. Provide the necessary details to access your job status. Customer also can reach out to support@advanceappliance.ca or call us during business hours.

III. SERVICE CALL FEE

A customer can request a service call by a qualified technician. It will be billed from the time the technician leaves the office to travel to the job and the time required to analyze the problem (not including the repair). A service call fee will also be charged if the customer does not wish to proceed with the job (e.g., it costs more to repair the unit than it’s worth). The service call fee will be waived if the customer decides to accept our quote, pay a deposit for parts, and partial labor.
A service call fee is non-refundable, non-negotiable – no discount, and no promotional code is applicable. The customer will be responsible for the service call fee if the problem is caused or possibly caused by something other than the appliance itself (e.g., installation issues, plumbing issues, electrical issues, or venting duct blockages).
The customer shall provide suitable parking. The technician may cancel service if parking is unavailable on streets with Restricted Permit Parking only.

IV. REPAIR COST

Repair costs include:

• Cost of parts (if needed).
• Fees for handling and shipping of parts (if parts are ordered, picked up, or shipped from a supplier).
• Cost of labor for the technician(s) performing the repair.

Most repairs are charged at flat rates, but certain conditions may apply, subject to client approval. These conditions may require additional labor and a new estimate:

1. The repair requires two or more technicians.
2. The repair timeline exceeds two labor hours.
3. Repairs and correcting installation problems (repair and re-installation rate applies).
4. Combo washer and dryer appliances (considered two appliances if both need repair or inspection).
5. Additional parts are required to fix the appliance.
6. Non-standard repairs (e.g., installing a new compressor, sealed system repair, replacing bearings, or accessing stacked units).

Approved estimates will be converted to invoices, and the client will be responsible for paying at least 50% of the total cost of repair or full payment for parts and labor (no less than the service fee). No refunds are applicable once the technician has performed the repair procedure and the customer has already approved the repair.

For standard appliance repairs, we charge flat rates based on the service location. Standard repairs exclude sealed system repairs for refrigerators and all other cooling appliances using the same system. Pre-quoted flat rates for clients during online booking are subject to change if:

1. The work mentioned is not the intended work.
2. The issue is not properly explained via phone, email, or text.
3. Additional appliances are added.
4. Extra technicians are needed to lift or move the appliance.

Technicians can only provide exact repair prices and labor rates after completing the diagnosis of the appliance.

V. CANCELLATIONS

A cancellation fee equal to the service call or diagnostic fee will be charged for no-shows. To cancel an appointment, clients must contact Advance Appliance Ltd. customer support during normal business hours before the scheduled service date. If a client cannot be reached or is not at home at the scheduled time, the customer must notify us via phone as soon as possible. No voicemails, emails, or texts are allowed for cancellations. A service call can only be canceled by speaking with a live agent, who can update the technician’s schedule immediately.

VI. COMPLETED REPAIR

The repair is considered completed if the customer has paid for it in full and/or signed the acceptance form. Payment in full indicates that the customer has reviewed and tested the appliance and that the service is completed to their satisfaction. We offer no refunds on completed or ongoing repairs.

VII. LIABILITY RELEASE

The customer agrees to release Advance Appliance Ltd., its owners, employees, and technicians from any and all liability, express and implied, arising out of damages and expenses resulting from the repair of the customer’s appliance(s).

VIII. CUSTOMER RESPONSIBILITIES

a) A person of 18 years or older must be present at the time of service.
b) Customers must have a valid form of payment available during the technician’s visit. We do not accept cheques.
c) Technicians must have easy access to the appliance, free from interference by children, pets, or distractions.
d) Customers must dismount stacked washers and dryers and empty the appliances.
e) Customers shall not smoke near the technician.

For warranty claims, customers must prepare proof of purchase, proof of delivery, or possession date for new appliances. Warranty claims must be verified by the manufacturer. Any unpaid accounts will be sent to a third-party collection agency after 90 days, with all collection expenses added to the original invoice plus interest.

IX. PAYMENT

All work must be paid for upon job completion unless credit account arrangements have been made prior. Overdue amounts will incur a late fee of 1.5% per month or the highest rate allowed by law. You agree to pay all collection expenses, including attorney fees.

X. INSTALLATION CHARGE

Our standard installation charge covers appliance installation only. It does not include disposal of old appliances or disturbance of other fixtures. The cost of materials like vent hoses, water lines, gas lines, and fittings is not included. If a second person is required for installation (e.g., stacked washer and dryer), additional charges will apply. A service call fee will be charged if installation cannot proceed as scheduled.

XI. PARTS

We use original or OEM parts or better. If parts fail during the warranty period, we will pay for replacements, but shipping and handling fees are the customer’s responsibility. If parts fail outside the warranty, we will charge our regular rates for replacement parts and labor. We offer a 15-day money-back guarantee on parts bought separately. After this period, a 25% restocking fee will apply. Shipping is non-refundable.

XII. RECOMMENDATIONS

We are not responsible for any work not performed by us, even if based on our recommendations.

XIII. WARRANTY

A. Our 90-day warranty covers only the same problem that we attempted to repair. It does not cover any other problems, repairs performed by others or if malfunction was not because of our errors (e.g., weather damage, pests). This warranty is exclusive to customer and cannot be transferred to anyone else. Void in case of improper appliance usage, maintenance and relocated appliances. A service call will be charged if service technician is dispatched more than once to address the same warranty issue but cannot find a defect or it turns out to be outside of warranty. We reserve the right to decide whether it is best to not offer a warranty. If our technician investigates the malfunction(s) and finds secondary issue(s) unrelated to the workmanship performed by our technician, we will and provide you with a quote on the cost(s) associated with the repair. No refund will be issued on labor or parts already provided. Partial refunds can be offered at our discretion. No warranty on damage caused by external problems or interference by anyone else (other than our technicians) sensing or tampering with the repair.

B. No warranty for any services or repairs to all common laundry centers that are heavily used ( Heavily usage means that a machine are used by more than 1 Family ) or installed for commercial use.

XIV. LIMITATION OF LIABILITY

We shall not be liable for any amounts that exceed our service fees collected from the customer. In no event will either party to these terms be liable for any special, incidental, indirect or consequential damages arising from breach of warranty, breach of contract, negligence or any other legal theory in connection with these terms and conditions. The warranty set forth in these terms is exclusive and in lieu of all other warranties, express or implied, including but not limited to any warranty of merchantability or fitness for a particular purpose.

XV. WARRANTY / EXTENDED WARRANTY / SERVICE CONTRACT

This repair will be made for due consideration. I confirm that this repair will be paid for by the manufacturer warranty / extended warranty / service agreement. I agree that my liability for the cost of this repair is not waived and agree to be personally responsible for the cost of this repair in the event the manufacturer / service contract company / extended warranty provider fails to pay any portion of the full amount of these charges based on warranty limitations (it is your responsibility to familiarize the manufactures warranty/ extended warranty / service agreement warranty limitation), or if the warranty provider fails to pay any portion of the full amount of these charges based on warranty limitations, or if the warranty provider fails to make payment. In the event that I am directly billed for all or a portion of the cost of this repair, I agree that I will remit said charges within 10 days of the billing date, as well as the reasonable cost of collection, including any attorney fees.

XVI. DAMAGE WAIVERS

We are not responsible for damage caused by:

a) Moving the appliance.
b) Water leaks.
c) Defective cooling.
d) Lifting a glass cooktop.

XVII. REFUSAL OF SERVICE

We reserve the right to refuse service in cases of disrespectful or disruptive behavior, danger to technicians, or conflicts with these terms.

XVIII. REVIEW (FALSE OR DEFAMATORY)

Confirming your appointments or accepting our service: means you accept all Terms and Condition listed in our “Terms and Condtiions” page. Advance Appliance Ltd. does not allow you “customers or clients” to make False ( not true ), Defamatory review or statement to Advance Appliance ltd. without giving Advance Appliance Ltd. chance to resolve issues related to our service. Escalated concerns or issues must be communicated via email for documentation purposes. You “client or customer” must give Advance Appliance Ltd. Unlimited consecutive chances or attemps to resolve any matters or concern/ concerns to resolved issues related to the appliance originally being serviced or repair. If Advance Appliance Ltd. concludes that the issue cannot be resolve due to Technical or Parts issue, We will reimburse or refund any refundable amount or payments ( excluding service fees, diagnostic fees, leak testing, Sealed system repairs or labor applied or performed already by the technician during the servicing or repair procedure ). You “client or customer” aware to pay our service rates, labor fees and parts , shipping or handling fees, discussed, estimated or invoiced explained to you ( Client or customer ) in any situations like prior,during after the appointment, Some parts cannot be refunded if a parts cannot be returned (ex. special order, backordered parts) . Please be aware that when you called Advance Appliance Ltd. Staff or Advance Appliance Ltd. Staff called you (client or customer) all conversations are recorded for quality and training purposes also maybe used as evidence when you “client or customer” had commited to create a conflict with our Terms and Conditions.

XIX. TECHNICIAN/EMPLOYEE PRIVACY

Our technicians have the right to privacy. Taking pictures, recording audio or videos while our technicians are performing repairs are prohibited without Advance Appliance Ltd. Permission or Approval . Permission can be acquired by contacting us with Formal or Informal, via email or hard copy paper, signed by both parties if approve by Advance Appliance Ltd. Management Team. Any cooperative actions planned or performed by customers or other parties involved are not permitted for doing such actions without getting an approval or permission from our Team. Customers security camera are for security use and are only be used in such safety or security concerns or summoned by court. Uploading it to any social media or public access will violate our technicians right to privacy within this terms . If you don’t agree with our terms, don’t continue to use our service or cancel your appointment with us. We protect our technicians privacy the same as we protect all of our customers privacy.