Terms and Conditions

Terms and Conditions – Appliancer (Owned and Managed by Advance Appliance™)

Effective Upon Booking or Service Commencement

By booking an appointment or allowing a technician from Appliancer, owned and managed by Advance Appliance™, to begin service, you agree to the following Terms and Conditions in full.

I. ESTIMATES

• All estimates are valid for 7 days.
• Any payment (deposit, parts, or labor) signifies agreement to all listed terms.

II. APPOINTMENTS

• Appointments run between 8:00 AM – 5:00 PM, depending on availability.
• A 3-hour service window is provided and may change without notice.
• Confirmation by phone or email is required. Failure to confirm may result in cancellation.
• Track your service: Technician Status or Job Status

III. SERVICE CALL FEE

• Covers technician’s travel and diagnostic time (not repair).
• Non-refundable and non-negotiable.
• May or may not be waived depending on booking setup with Appliancer staff or agents.
• Waived when a quote is accepted and deposit is paid (if applicable).
• External issues (plumbing, electrical, etc.) are billable.
• Service may be cancelled if parking is unavailable.

IV. REPAIR COST

Costs include:

• Parts (if needed)
• Shipping and handling
• Labor

Flat-rate applies unless complex issues arise. No refunds after work begins.

V. CANCELLATIONS

Same-day cancellations must be made by live call. Voicemails or texts are not accepted. A fee will apply for no-shows.

VI. COMPLETED REPAIR

Full payment or signed confirmation marks completion. No refunds after this point.

VII. LIABILITY RELEASE

You release Appliancer and Advance Appliance™ from liability related to servicing your appliances.

VIII. CUSTOMER RESPONSIBILITIES

• Someone 18+ must be present.
• Valid payment method required.
• Technician must have clear access to appliance.
• Stacked units must be unstacked prior.
• No smoking near the technician.

IX. PAYMENT

Due upon job completion unless pre-arranged. Late fees apply after 30 days.

X. INSTALLATION CHARGE

Installation fees do not include materials or second-person labor unless specified.

XI. PARTS

OEM or equivalent parts used. 15-day return period with restocking fee after.

XII. RECOMMENDATIONS

Not liable for third-party services recommended by us.

XIII. WARRANTY

90-day warranty for same issue only. Commercial or shared-use units excluded. Misuse voids warranty.

XIV. LIMITATION OF LIABILITY

Liability limited to fees paid. Not responsible for indirect or incidental damages.

XV. WARRANTY / EXTENDED CONTRACTS

If a third party fails to pay, you remain liable. Payment must be made within 10 days if denied by the provider.

XVI. DAMAGE WAIVERS

• Appliance movement
• Leaks
• Cooling failure
• Glass cooktop handling

XVII. REFUSAL OF SERVICE

We may refuse service due to safety concerns or disrespectful behavior.

XVIII. REVIEWS (FALSE OR DEFAMATORY)

You agree not to post misleading or defamatory reviews. All efforts must be made to resolve issues through communication first. Calls may be recorded.

XIX. TECHNICIAN PRIVACY

Technicians may not be recorded without written permission. Security footage must not be published or used without consent.